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Privacy Policy


Thanks for shopping with KonomiMatcha.com (Konomi). We know how important the privacy and security of your information is to you and want you to know that it is very important to us too. Our Privacy and Security policy explains the information that we collect, how we store it and what we use it for.

What information do we collect?

We store the information your enter on our website when you create or update an account, use the checkout to shop or enroll on our mailing list. The information that we collect includes your name, contact details (email address, home address and billing address), payment details and other personal details provided in the course of a transaction or that you provide to us when you contact us.

We may also store information about you using cookies (files which are sent by us to your computer or mobile device) which we can access when you visit our site in future. We do this to enable a smoother browsing experience by remembering aspects of your previous visit (eg. account name, shopping cart contents, preferences) and to compile statistical information about site visitors. Many web browsers allow you to decide whether or not cookies should be accepted. To configure cookie behaviour, follow the instructions for your chosen web browser.

How do we use the information ?

We use the infomation we collect to (a) provide you with products or services you have ordered; (b) personalise and customise your browing experience on our site; (c) provide you with ongoing information about Konomi (with your permission); and (d) generally improve and enhance our service to you.

Konomi does not disclose your information to 3rd parties, except under the following circumstances:

  • where 3rd Parties are engaged by Konomi to perform functions such as processing credit card payments, order fulfilment & shipping (in this case, these 3rd parties will only obtain the information needed to deliver the service)
  • to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request

Konomi does not and will not sell or trade our customer information to 3rd parties.

How do we get your consent?

When you provide us with personal information to create or update an account, use the checkout to shop or enroll on our mailing list, we imply that you consent to our collecting it and using it for the purposes outlined above.

If you would like to opt out of our email list, please use the unsuscribe function or email our Privacy Officer at hello@konomibrands.com

How is your information stored ?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our store is hosted by BigCommerce who's data centre employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls. Our store is PCI compliant with the platform independently audited against stringent PCI security standards every three months.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL)*.  With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to click contact us, include your phone number, and someone will contact you personally to take your order over the phone.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Changes to this Privacy Policy

To ensure our Privacy policy remains current, we reserve the right to modify this Privacy policy at any time at our sole discretion. All modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy. By visiting our website you agree to accept any changes made to this policy.

Questions & Contact Information

If you would like to access, add, change or delete any personal information we have about you, register a complaint, or want more information, please contact our Privacy Officer at hello@konomimatcha.com

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