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Shipping & Returns

 

Shipping Within Australia & New Zealand

Free shipping is offered for all orders within Australia (Please allow 3 - 5 days delivery)

Flat rate $15 shipping is offered for all orders within NZ (Please allow 3 - 10 days delivery)

Shipping Internationally

Flat rate $30 shipping is offered for all international orders outside Australia & New Zealand (Please allow 3 - 10 days delivery)

Please ensure that you check the import regulations in your country as Konomi will not be liable for any additional Duties, Taxes or Surcharges that you may have to pay on delivery to your country.

Returns

Konomi will gladly offer an exhange or full refund in accordance with Australian consumer law.

All returned products must be in an unused and saleable condition and must be returned within 30 days of purchase.

Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.

Returned product postage will be at the discretion of Konomi. Please contact hello@konomimatcha.com for more information

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